Privacy Policy

Last updated 31 August 2023

1 Foreword

This Globalese Privacy Policy provides information on Globalese’s privacy principles, the type of personal data we collect, the purposes for using this data, how we use, store and retain this data, and your rights with regard to this data. This Privacy Policy applies to all our products and services, as well as our website located at

Please review this Privacy Policy carefully. If you have any questions, comments or concerns about this Privacy Policy, please contact us.

2 Globalese’s privacy principles

Protecting the privacy of our users is one of the key building blocks of our business. We believe it is important because it is what our users want and thus it is something we will work hard to provide. Our approach towards your privacy can be summarized in the following principles:

  • You have the right to the utmost protection of your privacy. It should be for you to decide what personal data you want to share and when.
  • We do not share your personal data with third parties without your express authorization. We are not building a business on monetizing your personal data. We can succeed as a business when our users are happy and know that they can trust us not to share their data with others if they have not authorized it expressly.
  • We work hard to protect your data. We will dedicate time and resources to ensuring that your data is protected against intrusion from third parties.

3 The type of information we collect

As described below, we collect and process a minimal amount of personal data and non-personal usage data when you use Globalese.

Personal Data

We may collect the following types of personal data from you:

Personal and contact details

For example, when creating a Globalese account, or when contacting us, we may ask you to provide some personal information such as your name, email address, postal address, and phone number. We may also ask for data such as your age, country, and preferred language.

Payment information

If you make a purchase from us, we utilize a third party payment service provider that will collect your credit card or other payment information as necessary to process your payment.

Usage Data

When using Globalese’s website or services, we also collect anonymous usage data such as information about how you use these services, including for example, the webpages you have accessed and any user specific settings (such as your preferred language) you have set.

The usage data generally does not contain any personal data. However, in some limited cases usage data can be stored together with your personal data in such a way that the usage data could be considered to be personal data as well. In such cases we process it in accordance with the personal data provisions of this Privacy Policy.

4 The purposes for which we use personal data

We collect personal data:

  • to provide you with Globalese products and services.
  • to better understand who our users are and how you use Globalese products and services.
  • to inform you about updates and developments related to Globalese products or services.
  • to provide you with support services, and
  • to send you marketing material and information about our products and services.

5 Storing, processing and retention of your personal data

We store and process your personal data (if any) on servers located in the European Economic Area which are hosted and maintained by Globalese or by third party service providers (“Hosting Providers”). We will retain your data for as long as necessary to provide the products and services you have requested from us, and fulfill the purposes of this Privacy Policy, or for as long as necessary to comply with our legal obligations.

The criteria used to determine the retention periods include:

  • How long is the personal data needed to provide the products and services?
  • Is the personal data especially sensitive? If so, a shortened period might be appropriate.
  • Has the user requested the deletion of personal data? In this case, the retention period will be cut short without delay.
  • Is Globalese required to retain the data to comply with a contractual or legal obligation?

6 Your rights regarding your personal data

You can obtain access your personal data for any purpose at any time, and request that we correct it if it is inaccurate, or that we delete it. You can also object to the use of your personal data or choose to deactivate your account

To request access, correction or deletion of your personal data, or to object to the use of any of your data for any of the purposes mentioned above in Section 4 of this policy, or to request the deactivation of your account, please contact us. We will take action on your request within 30 days.

7 Disclosure of personal data to third parties

We will not disclose your personal data to third parties unless:

  • you have provided us with your express consent for doing so;
  • the disclosure is reasonably necessary for us to provide a product or service you have requested from us;
  • the disclosure is reasonably necessary for us to be able to enforce our Terms of Service;
  • the disclosure is reasonably necessary for the purposes of detecting and preventing fraud, security breaches, or criminal behaviour; or
  • applicable law requires us to disclose it.

8 Cookies

We do not use “cookies” or any similar technologies for the purpose of collecting personal data. The only cookies we might set are used for purposes such as tracking session ids (non-personal data).

When using Globalese services, you may be directed to third party websites which have set up cookies. Although we seek to ensure that our users’ privacy is protected at all times, we cannot be responsible for how these third party cookies are used. You should consult the privacy policies of these third parties for more information about how they treat your personal data.

The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

9 Data Security

Your data is secure and protected from unauthorized access, manipulation, loss, destruction and unauthorized disclosure through adequate security measures.

We and our Hosting Providers use industry standard security mechanisms to protect the collected personal data. We ensure that any Hosting Provider we use commits to using both software based security measures (including, but not limited to firewalls and SSL communications where appropriate), as well as physical security measures such as controlled access to server facilities.

10 General information

The name of the data controller is Globalese GmbH, tax no. 42/655/01269, with a registered office at Gilbertstrasse 66, 54290 Trier, Germany. For further details, please check the Impressum.

If you have a question about this Privacy Policy, or if you would like to make a complaint about a possible breach of privacy laws, please contact us.